Service Manager

Role Overview

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned.
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employees skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Requirements

• 5 years experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation.

Benefits

• Medical, Dental and Vision Insurance
• 401(k) with generous employer match
• Paid time off
• 10 Paid holidays
• Optional Health savings account & Flexible spending account
• Life insurance
• Parental leave
• Tuition reimbursement