This position is responsible for maintaining and supporting the organization’s ERP system to ensure optimal performance, reliability, and security.
Lead and manage a distributed production support team responsible for day-to-day operational support of Oracle Fusion Cloud (ERP, SCM) and ancillary systems.
Oversee the availability, integrity, and performance of Oracle Fusion environments.
Act as primary liaison with Oracle for service requests (SRs), escalations, patching, and service updates.
Coordinate and support quarterly Oracle patch testing and deployment.
Act as Level 2/3 support for service tickets related to Oracle Fusion ERP and SCM.
Set up and monitor system health, alerting, and escalation processes.

7+ years working with Cloud Applications, including at least 2 years in a leadership or team management capacity.
Demonstrated experience managing production support for business-critical ERP applications.
Familiarity with Oracle Support, quarterly updates, regression testing, and patching impact assessments.
Strong troubleshooting skills across functional and technical areas.

Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)

ERP Operations Manager

Key skills