BPN Operations Excellence Program Manager

Role Overview

• Collaborates with organization leaders to coordinate and lead the assessment, design, and implementation of operational processes and lean management routines
• Performs performance monitoring and makes recommendations for data driven decision-making
• Assists with analysis to target areas of improvement and monitors sustainability of improvement efforts
• Works collaboratively with clinical and operational leaders to assess workflows, data, scenarios and other factors to identify improvement efforts that will enhance clinic and operational
• Assists with data collection, observations, research and analysis of clinic outcomes, financial and operational performance, and business planning for identification, design and implementation of improvements
• Conducts regular Root Cause Analysis & Corrective Action Planning alongside leaders using the knowledge of process variation analysis, population health metrics and operations research techniques
• Develops workflow assessments, gap analyses, recommendations and proposals to drive and sustain positive change
• Maintains a working knowledge of operations, identifying top performers and helping disseminate and share best practices
• Develops and maintains operation labor models, using operations research and industrial engineering techniques
• Balances costs savings associated with operational flexibility against labor cost
• Assists in the development and sustainment of operational, clinical, health plan and network value performance management systems to monitor improvements sustainability and effectiveness
• Coaches front line staff and managers to ensure adherence to and integrity of the performance management systems
• Participates and/or leads high performance teams including stakeholders and peers to assess, design and implement improvement efforts
• Facilitates change efforts in close collaboration with stakeholders to ensure appropriate application of change and execution methodologies
• Coordinates with clinical and operational leaders to oversee or support implementation of process design, process improvements, technology improvements, work standards.

Requirements

• Bachelor’s degree required
• Significant experience, typically gained through two to four years relevant work experience
• Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis
• Must be proficient with one or more operating systems, spreadsheets, database managers, presentations programs, and word processors
• Must demonstrate a record of leadership with effective communication (verbal and written) and presentation skills as well as ability to identify and meet customer needs in a team environment
• Requires effective negotiation capabilities and ability lead in a highly matrixed environment.
• Experience in Healthcare preferred.
• Industrial Engineering Degree or a degree in a quantitative, engineering, business or healthcare related field with a Black Belt in Lean/Six Sigma.
• Experience participating in Lead/Six Sigma transformation or with population health or insurance operations.
• Demonstrated working knowledge in Process Design or Process Improvement tools.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible working hours
• Professional development opportunities