Engage with customers at risk of cancellation through retention-focused phone conversations
Conduct proactive outbound retention calls to customers showing signs of churn risk
Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription
Use a consultative, diagnostic approach to uncover root causes behind churn risk
Play a direct role in protecting and retaining recurring revenue
Exercise sound judgment and decision-making in navigating complex customer situations
Partner with cross-functional teams to share insights from retention conversations
Contribute to improving long-term retention strategy by identifying patterns in churn drivers
Adapt quickly to evolving processes, tools, and product updates in a growing environment
Become an ambassador of our culture by being humble and supportive

A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience
A genuine curiosity about what’s driving customer challenges
The ability to translate product knowledge into customer solutions
The ability to influence outcomes through consultative conversations
Strong verbal communication skills and a customer-first mindset
A results-driven mindset that motivates you to take ownership of customer outcomes
Resilience and composure
Strong problem-solving ability
Adaptability in a growth environment
Reliability and accountability
Confidence working with modern software tools
Interest or experience in leveraging AI tools to enhance productivity and insight generation

Total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
Matching in RRSP, TFSA or FHSA
Stock options
Access to a dedicated talent development program that includes career coaching and opportunities for career development

Retention Specialist

Key skills