The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service.
Responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory.
Responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.
Ensure exceptional customer experience by building and maintaining client relationships.
Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
Responsible for annual sales targets and customer churn metrics.
Serve as the key point of contact for both internal and external clients, addressing escalations and inquiries.
Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.

Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement.
At least 1 year in a management or leadership role.
Safe Drivers needed; Valid driver’s license required.
Experience in the fleet or automobile industry preferred.
Proven track record of successfully building relationships, consulting and selling value added service solutions.
Adaptable, results-oriented and proven ability to meet and exceed sales targets.
Skilled in effective negotiation techniques with strong verbal and written communication skills required.
Ability to foster productive and professional internal and external business relationships required.
Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills.

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

Manager, Fleet Client Services

Key skills