Key skills
SaaSCRMRemote WorkCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Work with customers to be a trusted advisor delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service
- Build and maintain strong relationships with multiple contacts within assigned customer organizations
- Contribute to team goals around retention, expansion, and satisfaction
- Develop creative ways to engage with customers
Requirements
- 5+ years of experience in Customer Success, Account Management, or Direct Sales roles, ideally focused on mid-market and below
- Strong experience in SaaS, preferably related to the cyber-security industry
- Experience with HubSpot, or other similar CRM platforms
- Passionate about working with both customers and partners alike
- Strong bias to action and ability to get things done efficiently and effectively
Benefits
- 100% remote work environment
- since our founding in 2015
- New starter home office set up reimbursement (£398)
- Generous personal leave entitlements
- Digital monthly reimbursement (£92)
- Travel to the US 1-2 times/year for various company events
- Pension
- Access to the BetterUp platform for coaching, personal, and professional growth