Senior Revenue Operations Manager

Role Overview

• Own and continuously improve cross-functional GTM processes across lead generation, sales, onboarding, activation, retention, renewal, and expansion.
• Design, implement, document, and govern scalable process standards that improve efficiency and commercial performance.
• Define and standardize lifecycle stages, handoffs, and SLAs across Marketing, Sales, Customer Success, and Enablement.
• Monitor process performance, identify conversion leakage, and drive measurable improvements across the customer lifecycle.
• Build and maintain AI-powered automations and workflows that eliminate manual work and increase operational leverage.
• Lead operational rollouts across Germany, Austria, the Netherlands, Spain, Italy, and Poland while adapting processes to local market requirements.
• Translate strategic market priorities into scalable execution, including onboarding journeys, workflows, content operations, and tool configurations.
• Build and maintain the GTM Process Library as the single source of truth for process documentation, onboarding, and change management.
• Own cross-functional process change from design and stakeholder alignment through rollout, adoption, and impact measurement.
• Partner closely with Operations Managers to review process design, resolve cross-functional challenges, and establish consistent operating standards.
• Enable GTM teams through documentation, training, and process best practices, with a focus on driving lasting behavior change.
• Run regular process audits, KPI reviews, and operational health checks to ensure process integrity and adoption.
• Collaborate closely with GTM leadership, Enablement, Systems, and Business Operations to continuously improve the customer journey.

Requirements

• 5–7 years of experience in Revenue Operations, Sales Operations, or GTM Operations within a B2B SaaS environment
• Proven experience owning cross-functional GTM processes end-to-end, from design and rollout to governance and optimization
• Strong problem-solving skills with the ability to identify root causes, evaluate trade-offs, and build right-sized solutions
• Data-driven mindset with experience using qualitative and quantitative insights to improve commercial performance
• Hands-on experience building AI and automation workflows with tools such as n8n, Make, or similar platforms
• Deep HubSpot expertise , including lifecycle stages, workflows, routing, segmentation, governance, and reporting
• Strong systems thinking with a focus on scalable architecture, process clarity, and operational excellence
• Ability to influence stakeholders through structure, communication, and sound judgment rather than formal authority
• Experience with Notion, business intelligence tools, and operational documentation
• Fluent English.

Benefits

• 30 vacation days per year (based on a 5-day week)
• Employee subsidized Urban Sports Club membership
• Internal sport meetups
• MacBook and premium headphones provided
• Option to work abroad worldwide up to 2 months