Own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review
Ensure data is consistent, tools are integrated, and workflows are scalable
Lead tool strategy and integration decisions across core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk)
Drive adoption of new processes and partner directly with PDE leadership
Get into tools daily, resolve systemic data issues, write and automate workflows, and engage at leadership level to influence decisions

5–7 years in product operations or program management in a SaaS environment
Deep hands-on experience with a SDLC tools include Jira and ProductBoard. Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus.
Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity.
Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale.
Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued.
Comfortable engaging with senior and executive stakeholders. Produces clear, data-informed operational reporting for technical and non-technical audiences.
Operates with high autonomy. Makes independent decisions within defined strategy and knows when to escalate.

Industry competitive compensation and equity plan
Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
Full medical coverage (Extended health care, dental, vision)
Top-of-line equipment
In-office workspace (Vancouver, BC Canada)
Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
Events and activities both team-based and company wide that inspire, educate and cultivate

Senior PDE Operations Specialist

Key skills