Serve as the primary on-site representative for McKesson at customer locations
Build strong, professional relationships as a trusted partner and problem solver
Maintain composure and professionalism when addressing customer concerns or service issues
Support new customer onboarding , including:
Assisting with initial setup and ordering processes
Being physically present during early shipments and go-live activities
May assist with unboxing and basic setup of equipment/supplies when needed to ensure a smooth start
Be on-site to oversee shipment arrivals and validate order accuracy
Identify and resolve discrepancies, including:
Missing items
Damaged shipments
Backorders
Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly
Execute service visits at assigned health system customer locations
Reinforce the McKesson value proposition to local stakeholders
Support implementation of contract expectations, account plans, and customer-specific strategies
Drive customer satisfaction through:
Service level performance
Responsiveness
Reliability and follow-through

Bachelor’s degree or equivalent experience preferred
Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
Valid Diver’s License: 7 year Motor Vehicle Report completed during pre-employment
Proven successful in providing a hands-on, solution
oriented approach
Ability to remain professional and composed in high-pressure situations
Demonstrated urgency and responsiveness —understands that follow-up must be timely and proactive
Excellent communication and relationship-building skills
Ability to problem solve in real time , often on-site with customers
Comfortable working independently in a field-based environment
Strong organizational skills with attention to detail
Proficiency in MS Office and familiarity with ordering/technology systems

Field Account Representative

Key skills