Healthcare Account Representative

Role Overview

• Deliver high-quality customer service in alignment with ClearSource standards.
• Support members and providers by addressing concerns promptly and effectively.
• Ask relevant, insightful questions to accurately identify and resolve issues.
• Accurately document customer interactions and transactions using approved systems and tools.
• Adhere to established processes, protocols, company policies, and team guidelines.
• Collaborate with fellow CSRs, internal departments, and clients to provide appropriate and timely solutions.
• Complete all required compliance trainings within designated timelines.
• Maintain schedule adherence, including assigned shifts, breaks, and meal periods.

Requirements

• Completed at least college-level education.
• Minimum of 1 year experience in healthcare customer service within a call center environment.
• Willing to participate in onsite training as required.
• Possess excellent verbal and written communication skills.

Benefits

• Medical and dental insurance (with free dependent coverage!)
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees