Develop and execute customer success strategies that align with the Seeq’s goals and customer objectives.
Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner.
Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets
Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture.
Recruit and develop new team members
- Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement.
Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness.
Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews.
Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and provide guidance to customers.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations to ensure a seamless and exceptional customer experience.

7-10 years of people management experience
Minimum of 10 years experience working in Enterprise Software
Understanding of Enterprise SaaS business motions and customer lifecycle
Proven customer management skills with enterprise customers.
Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM
Able to work in fast paced scale up environment
Ability to develop working relationships at all levels of management, both inside and outside Seeq

· Bachelor’s degree, MBA or equivalent experience preferred.

Benefits:

Director of Customer Success – APAC

Key skills