Serve as a trusted customer support representative for government and business organization accounts
Respond to routine and complex customer inquiries related to travel bookings
Provide consultative advice, solutions, and recommendations
Assist business travelers and government agency personnel with booking, modifying, and canceling air, hotel, rail, and car reservations
Provide guidance on travel options, fare rules, and schedule changes
Provide accurate, timely, and professional support to customers
Comply with all legal, contractual, and policy requirements
Meet individual and team performance expectations
Operate in a telephony servicing environment
Document customer interactions accurately

College degree preferred, but high school degree or equivalent required
Minimum of one year of customer service experience
Minimum of one year of corporate, government, or leisure travel industry experience (required)
Minimum of 1 year’s native GDS experience including airline ticketing
Preference for industry recognized GDS Platforms including Amadeus, Sabre, Worldspan, Apollo and Galileo
Ability to pass a government background check and credit check
Customer-focused mindset
Solutions mindset
Time management skills
Ability to de-escalate customer situations
Fast and accurate typing skills
Strong computer navigation skills

Travel Consultant

Key skills