Lead Brand Marketing Coordinator

Role Overview

• Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy.
• Monitor and respond to reviews across Trustpilot, Google Business Profile, BBB, and other relevant platforms.
• Coordinate review-generation initiatives designed to increase review volume and improve customer ratings.
• Assist in identifying and addressing customer concerns surfaced through reviews and customer feedback.
• Track and analyze customer sentiment, recurring pain points, and positive feedback trends.
• Prepare regular reporting and insights related to customer reviews, ratings, and reputation performance.
• Support customer advocacy initiatives including testimonials, case studies, and customer spotlights.
• Serve as the day-to-day project manager for brand asset development initiatives.
• Coordinate with external creative agencies and internal stakeholders to produce various brand materials.
• Manage project timelines, approvals, revisions, and production schedules.

Requirements

• Bachelor’s degree in Marketing or related field; equivalent professional experience will also be considered.
• 5+ years experience in brand marketing, communications, PR, customer marketing, content marketing, or a related field.
• Superior project management skills with exceptional attention to detail.
• Excellent communication and collaboration skills, with a talent for building and maintaining strong relationships with clients, partners, industry contacts and colleagues.
• The ability to connect with individuals on both a personal and professional level.

Benefits

• Competitive Base Salary Range of $68,700 to $110,200. Kapitus is providing this as a good faith salary range to comply with applicable law.
• Annual Incentive Compensation Eligibility – Up to 10% annually
• Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
• Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses.
• Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being.
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short
• and long-term disability coverage.
• Paid Maternity and Parental Leave: Company-paid maternity and parental leave, supporting employees during important family milestones.
• Commuter Benefits: Pre-tax benefits on parking and commuter expenses to cover travel to and from work.
• LifeBalance Program: Discounts on outdoor activities, arts, health, and fitness.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more.
• Tuition Reimbursement: Up to $5,000 annually in tuition reimbursement, plus opportunities for conferences and career development events.
• Travel Reimbursement: Travel reimbursement for all work-related travel.
• Paid Time Off and Sick Time.
• Retirement Benefits: 401K plan managed through Fidelity with a 25% match on contributions.