Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy.
Monitor and respond to reviews across Trustpilot, Google Business Profile, BBB, and other relevant platforms.
Coordinate review-generation initiatives designed to increase review volume and improve customer ratings.
Assist in identifying and addressing customer concerns surfaced through reviews and customer feedback.
Track and analyze customer sentiment, recurring pain points, and positive feedback trends.
Prepare regular reporting and insights related to customer reviews, ratings, and reputation performance.
Support customer advocacy initiatives including testimonials, case studies, and customer spotlights.
Serve as the day-to-day project manager for brand asset development initiatives.
Coordinate with external creative agencies and internal stakeholders to produce various brand materials.
Manage project timelines, approvals, revisions, and production schedules.
Requirements
Bachelor’s degree in Marketing or related field; equivalent professional experience will also be considered.
5+ years experience in brand marketing, communications, PR, customer marketing, content marketing, or a related field.
Superior project management skills with exceptional attention to detail.
Excellent communication and collaboration skills, with a talent for building and maintaining strong relationships with clients, partners, industry contacts and colleagues.
The ability to connect with individuals on both a personal and professional level.
Benefits
Competitive Base Salary Range of $68,700 to $110,200. Kapitus is providing this as a good faith salary range to comply with applicable law.
Annual Incentive Compensation Eligibility – Up to 10% annually
Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses.
Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being.
100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance.
Voluntary Insurance: Supplemental life insurance as well as enhanced short
and long-term disability coverage.
Paid Maternity and Parental Leave: Company-paid maternity and parental leave, supporting employees during important family milestones.
Commuter Benefits: Pre-tax benefits on parking and commuter expenses to cover travel to and from work.
LifeBalance Program: Discounts on outdoor activities, arts, health, and fitness.
Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more.
Tuition Reimbursement: Up to $5,000 annually in tuition reimbursement, plus opportunities for conferences and career development events.
Travel Reimbursement: Travel reimbursement for all work-related travel.
Paid Time Off and Sick Time.
Retirement Benefits: 401K plan managed through Fidelity with a 25% match on contributions.