Managing day-to-day queries from employees via the HR ticketing system (Service Now) and hunt-line phone service
Processing data changes for employees including changes to contract (hours, level, salary and benefits), contract extensions, transfers/secondments and resignations
Managing processes for the firm when employees take leave (e.g. maternity, parental, unpaid etc.)
Sending instructions to our payroll provider on a monthly basis
Managing the firm’s leaver process
Processing of invoices
Preparing employment confirmation letters (post-employment, tenancy/mortgage, business visa)
Preparing reports for the business
Delivering excellent service in line with HR processes and ensuring service level agreements are achieved
Maintaining an up-to-date knowledge of current EY policy and processes and employment legislation
Proposing improvements to procedures, documentation and standard letters

Bachelor’s degree, preference will be given for those with HR specialisation
Minimum of 2 years of progressive experience in HR system
Demonstrated experience working with different stakeholders with competing needs
Working in international and diverse environments
Intermediate to advanced skills in Microsoft Office, particularly Excel, PowerPoint and Outlook
Strong attention to detail and data administration and analytics skills
Ability to identify opportunities for innovation and efficiency
Perform root cause analysis to identify issues and recommend solutions to prevent recurrence
Ability to communicate with internal teams and stakeholders wherever required
Time management and organization skills
Ability to perform and manage multiple tasks simultaneously and work well under pressure
Excellent client service skills, networking, and relationship development skills
Ability to be successful in a virtual team environment, working with limited supervision
Strong team player with the ability to build relationships and support cross-functional collaboration

Talent Operations Coordinator – Associate

Key skills