Group Communications Manager II

Role Overview

• Provide strategic communication counsel and tactical execution on customer and colleague initiatives, including Change initiatives
• Develop and execute a variety of communication strategies and tactics
• Mentor junior member of the team
• Help evolve the Communications function (process and style) aligned with Business Banking, while ensuring the production of strategic, relevant, and timely communications
• Draft exceptional, clear, concise, audience-specific communications
• Find ways to streamline processes and improve client-facing and internal communications across the business
• Act as Communications lead for projects, as needed

Requirements

• 5 – 7 years of progressive Communications experience
• Strong business acumen
• Post-secondary education in Communications (or related field) and/or equivalent work experience—particularly in Change communication
• Proven track record in developing and executing effective Change-related communication strategies
• A critical thinker and self-starter, comfortable working with minimal supervision
• Advanced written/verbal communication and interpersonal skills
• Ability to work with and influence colleagues at all levels (including executives) confidently and professionally
• Experienced in building comprehensive and communications complex strategies as well as practical experience delivering against those plans at a tactical level
• Create communications that are clear and straightforward from the customer and colleague perspective; strive to make the complex simple by explaining changes, action items and benefits in a way that resonates with the intended audience
• Advocate for clients and colleagues; comfortable respectfully challenging timelines or communications that will have a negative impact on the client or colleague experience
• Superior organizational and time management skills with the ability to manage multiple tasks and work with multiple stakeholders simultaneously
• Ability to manage and deliver on competing initiatives under tight timelines while staying resilient and positive under pressure
• Comfortable with ambiguity and able to balance changing requirements and priorities
• Strong software experience with all Microsoft products (Word and PPT); strong experience with SharePoint publishing is an asset; comfortable working with Teams, WebEx and Slido

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off
• banking benefits and discounts
• career development
• reward and recognition programs