Develop and implement training policies, procedures, and programs
Design and develop relevant training modules based on individual/departmental/company needs
Development, delivery and assessment of in-house programs
Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness
Evaluate the effectiveness of existing training programs and provide recommendations for improvement
Conduct Training Needs Analysis and develop programs to improve existing staff performance
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
Preferable with 2 years of working experience in the related field is required for this position
Experience with curriculum development and course material review management
Familiarity with traditional and modern training methods, tools and techniques
Strong communication and interpersonal skills
Competent in e-content and design development
Excellent presentation skills and training delivery, with knowledge of various training methodologies
Excellent verbal and written communication skills in English and the language of supporting market

Sales Trainer

Key skills