Greets patients and other visitors
Maintains patient flow
Addresses and resolves routine inquiries
Screens and handles calls and correspondence for materials, records, appointments, ensuring HIPAA guidelines are followed
Sorts and distributes mail
Performs general registration and billing, obtaining pre-certifications, verifying coding, insurance, medical records, and referrals
Acts as a liaison with Patient Accounting and/or Physician billing services
Produces, processes and maintains documentation and reports
Schedules management appointments, meetings, conferences
Assists in orienting new office staff
Maintains office equipment and ensures supply levels

Proficiency in using computers (data entry, word processing, report production)
Working knowledge of medical terminology
Excellent communication skills (verbal-written-listening)
Strong organizational skills and ability to prioritize duties
Familiarity with department policies and procedures or ability to quickly learn
One year experience in a medical setting preferred
High School diploma or G.E.D., Associate’s Degree in Medical Secretarial Science preferred

Medical Secretary, Laboratory

Key skills