Implementation Director

Role Overview

• Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements
• Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies
• Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans
• Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels
• Coordinating cross-functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client-side teams
• Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines
• Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations
• Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions
• Overseeing customer-reported issues during User Acceptance Testing (UAT) and post-go-live hypercare to ensure solutions function as intended and agreed
• Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle

Requirements

• Typically 10+ years of experience in program management or software implementation roles
• Bachelor’s degree in Business, Computer Science, or Information Technology
• Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum
• Understanding of software implementation practices, including on-premise and cloud architectures, system integrations, APIs, and data input processes
• Preferred familiarity with name screening software and Screening Compliance Program requirements
• Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce
• Strong ability to translate technical concepts for non-technical stakeholders

Tech Stack

• Cloud
• PMP

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice