Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
Responsible for providing guidance and mentoring members of the operations team.
Responsible for managing project escalations to ensure the project is completed on time and within budget.
Partner with internal stakeholders to address issues and improve performance on research projects.
Work closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
Investigate and manage project escalations.
Ensure the project is completed on time and to the satisfaction of the client.
Monitor productivity and quality of data collection of their team’s projects.
Oversee the billing process of the team, and ensuring projects end with expected profitability.
Support the development and implementation of best practices and policies for client service.
Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.
Oversee the training of any new team members, as well as the training needs of current employees.
Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Bachelor’s degree or equivalent work experience preferred
5+ years of experience in Market Research
3+ years of project management experience
Experience in healthcare focused Market Research preferred
Minimum of 1 year of experience managing employees preferred
Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)
Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
Able to work well meet deadlines and under pressure.
Have exceptional written and verbal communication skills.
Have strong Microsoft Office skills including Excel, Outlook, and Word.
Have well-developed analytical and problem-solving skills.
Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

25 days annual leave
Participation in an annual bonus scheme linked to the profitability of the business
Pension 4%/4% employee/employer contributions of qualifying earnings
Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
Cycle scheme

Associate Director, Quantitative Research

Key skills