Director of Scaled Advising

Role Overview

• The Director of Scaled Advising leads Bottom Line's national scaled, virtual advising programs, including Bluprint and Get Schooled advising.
• Bluprint is Bottom Line's scalable, light-touch advising program that supports students through college using digital tools, targeted outreach, and on-demand human support.
• Get Schooled advising provides free, digital-first college and career guidance through personalized texting, content, and on-demand human and AI-supported advising.
• This role sets strategy, quality standards, and the operating model for advising at scale, ensuring students receive high-quality, relationship-driven support through tech-enabled channels.
• The Director leads a high-performing Scaled Advising team and serves as a key program voice on digital advising tools, informing the CPO and the MD, Program Strategy & Fidelity on opportunities and requirements, coordinating user testing of new tools, and partnering with the Transformation team to ensure tools support strong advising practice and student experience.
• As a key voice in Bottom Line's commitment to scaling with quality, the Director shapes how scaled, virtual advising evolves to serve more first-generation, low-income students each year.
• This role reports to the Managing Director, Program Operations.
• Set the strategy, quality standards, and operating model for Bottom Line's national scaled advising across Bluprint and Get Schooled.
• Define expectations for advisor practice, communication cadence, student experience, and case management across all virtual channels.
• Set student outcome targets and operating KPIs that guide team performance.
• Lead the ongoing evolution of the scaled advising model, ensuring it scales without losing relational quality.
• Drive efficiencies in workflows and case management across virtual services, reducing advisor burden and improving response time and student experience.
• Monitor scaled communications performance, identify content and workflow gaps, and recommend improvements.
• Lead the Scaled Advising sub-team, including direct reports.
• Partner closely with the Director, Success & Career Program Operations to coordinate handoffs and shared accountability for student outcomes.
• Use engagement data, outcome metrics, and advisor/student feedback to refine the scaled advising model.
• Represent Bottom Line externally on scaled advising, at conferences, with funders, and peer organizations across the college access and success ecosystem.

Requirements

• Bachelor's degree or equivalent experience.
• 8+ years of progressive experience in college access, college success, or comparable youth-serving programs, with at least 3 years in a leadership role.
• Demonstrated track record leading advising teams in distributed, virtual, or scaled-delivery contexts.
• Subject matter expertise across college access, financial aid, college persistence, and or early-career launch, particularly for first-generation and low-income students.
• Experience leveraging technology, behavioral science, and/or AI tools in student-facing programming.
• Strong analytical skills; comfort using engagement data, outcome metrics, and student feedback to inform program decisions.
• Excellent written and verbal communication skills; able to represent Bottom Line credibly to advisors, students, partners, funders, and executive audiences.
• Ability to partner cross-functionally and lead through influence, including with peers in Strategy & Fidelity, Program Operations, and Transformation.
• Work authorization required.
• Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Preferred:

• Prior experience leading scaled or virtual advising at scale.
• Familiarity with advising, communications, and CRM platforms used in scaled student support (for example, Mainstay or Element451 texting platforms and Salesforce / NPC or comparable systems).
• Familiarity with AI agents, chatbots, or behavioral-science / nudge research applied to youth audiences.
• Experience working in research, evaluation, or RCT-readiness contexts.
• Lived experience or deep professional relationships in first-generation and low-income communities.

Benefits

• Learn about our benefits here .