Senior Manager, Inventory Control, Quality Assurance

Role Overview

• Lead a team of regionally distributed ICQA managers, leads, and analysts
• Build capability and consistency across sites through training, tools, and governance
• Partner closely with: Site Operations Leaders Engineering & Continuous Improvement teams Account Management / Customer teams
• Own network-wide inventory accuracy performance, including: Cycle count execution and compliance Root cause analysis of discrepancies Shrink and missing inventory reduction programs
• Establish standardized inventory control policies, audit routines, research best practices, and escalation processes
• Define and monitor storage utilization and capacity health metrics across the network
• Partner with operations and engineering to: Monitor and proactively manage storage health (fullness) Prevent related congestion, operational inefficiencies, and inventory integrity risks Develop frameworks for inventory health management, including: Aging inventory Obsolescence risk Location accuracy
• Establish and maintain quality management systems (QMS) aligned to customer and operational requirements
• Define and govern quality performance standards, including: Error rates (picking, shipping, receiving) Customer complaints and defect tracking Process adherence and audit compliance
• Lead development of standard operating procedures (SOPs) and ensure consistent execution across sites
• Implement structured quality audits and corrective/preventive action processes (CAPA)
• Lead ICQA-driven continuous improvement initiatives across the network
• Utilize data to identify systemic issues and prioritize improvements
• Deploy Lean / Six Sigma methodologies to improve: Inventory accuracy Process reliability Quality outcomes
• Track and report realized improvements and cost avoidance
• Ensure alignment between ICQA processes and WMS/LMS systems
• Drive enhancements to inventory control and quality reporting tools
• Partner with IT and analytics teams to improve visibility and automation

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)
• 8–10+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred)
• 5+ years in inventory control, quality assurance, or operational excellence leadership
• Experience managing multi-site distribution networks
• Proven track record improving: Inventory accuracy Shrink reduction Operational quality metrics
• Ability to lead through influence in a matrixed organization
• Strong problem-solving and root cause analysis capability
• Executive-level communication and stakeholder management
• Process-oriented with a bias for standardization and scalability
• Understanding of supply chain KPIs and 3PL cost-to-serve models
• Strong knowledge of WMS platforms (Manhattan, Blue Yonder, SAP EWM, etc.)
• Experience with inventory control methodologies (cycle counting, root cause analysis, audit frameworks)
• Familiarity with quality systems and tools (QMS, CAPA, audit frameworks)
• Proficiency in Excel and data analysis (pivot tables, large datasets)
• Experience with BI tools (Power BI, Tableau, etc.)
• Experience with SQL, data modeling, and data visualization best practices (preferred but not required)
• Understanding of storage optimization and warehouse layout principles

Tech Stack

• SQL
• Tableau

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.