About this role
Role Overview
- Respond to associate inquiries for HR related matters
- Provide support for associate self-service tools
- Resolve associate inquiries on a timely basis
- Receive activity through multiple channels such as case management, system notifications, phone calls, and chat service as the first point of contact for HR queries.
- Service as a primary point of contact for HR inquiries and requests that cannot be answered and/or completed through direct access.
- Answer a broad range of questions regarding benefits, onboarding, employment, compensation, training, policies and procedures.
- Resolve associate inquiries or issues by applying standard, administrative procedures and agreed practices.
- Recommend action on requests arising from exceptional circumstances.
- Escalate non-routine matters/specialized requests to appropriate escalation.
Requirements
- Bachelor Degree
- Human Resources experience
- Microsoft office knowledge
- Advanced English skills (preferred)
- Customer service experience (preferred)
Benefits
- Health insurance
- Professional development opportunities