Key skills
Communication
About this role
Role Overview
- Resolve customer inquiries and issues promptly
- Learn and master ShowingTime products and services
- Apply a range of support tools to assist customers effectively
- Follow standardized processes while adapting to individual needs
- Document cases accurately and efficiently
- Prioritize and complete pending cases
- Meet performance and productivity metrics
- Collaborate with internal and external support teams
- Promote additional ShowingTime products and services to customers
Requirements
- Minimum of 1 year in customer service or a similar role
- High School Diploma or Equivalent Education
- Strong background in de-escalating calls
- Ability to address and resolve blocking issues raised by customers
- Strong multitasking and attention to detail
- Ability to thrive in a fast-paced environment
- Clear and articulate verbal and written communication
- Basic digital literacy and technical troubleshooting
- Fluent in English
Benefits
- Equity awards based on experience, performance, and location