Own day-to-day management of agency/client relationships, including communication and partner enablement
Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery
Monitor performance and provide clear, actionable reporting insights
Troubleshoot and resolve technical and operational issues efficiently
Proactively identify and escalate risks, blockers, or discrepancies
Identify and execute upsell opportunities while delivering strategic recommendations that drive client value

3-5 years of experience in ad tech, programmatic, or media
Proven ability to manage agency relationships and campaign execution
Experience working with agencies and clients directly
Track record of meeting performance goals or driving revenue growth
Experience working with DSPs, SSPs, or similar platforms
Strong partner communication and relationship management
Ability to manage multiple campaigns and priorities simultaneously
Problem-solving mindset with ability to troubleshoot issues quickly
Data-driven thinking with ability to translate insights into action
Attention to detail in execution and reporting
Proficiency in Excel, Salesforce, and Slack
Experience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, ect.)
Familiarity with reporting and analytics tools (e.g., QuickSight or similar)
Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing)

Customer Success Manager

Key skills