Customer Success Manager

Screenverse is the world's largest and most diverse digital screen network, optimizing the monetization of digital screens through top-tier technology and exceptional talent. They are seeking a seasoned Customer Success Manager to manage agency/client relationships, oversee campaign execution, and deliver strategic recommendations that drive client value.

Responsibilities:

• Own day-to-day management of agency/client relationships, including communication and partner enablement
• Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery
• Monitor performance and provide clear, actionable reporting insights
• Troubleshoot and resolve technical and operational issues efficiently
• Proactively identify and escalate risks, blockers, or discrepancies
• Identify and execute upsell opportunities while delivering strategic recommendations that drive client value

Requirements:

• 3-5 years of experience in ad tech, programmatic, or media
• Proven ability to manage agency relationships and campaign execution
• Experience working with agencies and clients directly
• Track record of meeting performance goals or driving revenue growth
• Experience working with DSPs, SSPs, or similar platforms
• Strong partner communication and relationship management
• Ability to manage multiple campaigns and priorities simultaneously
• Problem-solving mindset with ability to troubleshoot issues quickly
• Data-driven thinking with ability to translate insights into action
• Attention to detail in execution and reporting
• Proficiency in Excel, Salesforce, and Slack
• Experience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, ect.)
• Familiarity with reporting and analytics tools (e.g., QuickSight or similar)
• Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing)