Responsible for process evaluation and standardization, establishing performance metrics, identifying productivity enhancements, developing and maintaining process documentation, and driving overall continuous improvement
Partners closely with operational leaders, IT, analytics, compliance, and executive stakeholders to improve efficiency and financial outcomes
Oversees operational workflows that align with strategic growth goals, project prioritization, vendor collaboration and procurement, and change management
Identifies high-impact automation and process improvement opportunities across the revenue cycle including patient access, coding, billing, claims management, and collections
Develops and monitors KPIs related to automation performance, operational efficiency, financial outcomes, and adoption

Bachelor’s degree in business, healthcare administration, information systems, finance, operations, or a related field
7+ years of experience in healthcare revenue cycle operations, process improvement, automation, or operational transformation
7+ years of leadership experience managing projects, programs, teams, or enterprise initiatives
Strong knowledge of healthcare revenue cycle functions, workflows, payer processes, and regulatory considerations
Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
Strong analytical, operational, and strategic problem-solving skills
Excellent communication, presentation, and executive-facing skills.

Director – Business Process Improvement

Key skills