Develop and grow existing relationships with key customers
Identify and close new business opportunities within specified accounts
Expand KONE’s share of wallet within selected key accounts through modernisation and service contract wins
Create and drive modernisation opportunities, through proactive customer engagement and asset management planning
Lead a consultative approach with our clients, advising on the maintenance & investment needs of their assets, across the full lifecycle
Use data sources and KONE digital services to advise our customers effectively and transparently
Create value propositions with clearly described benefits of KONE solutions for customer’s needs
Lead the negotiation of project contracts or framework agreements, within targeted accounts
Use market intelligence and customer insight to gain credibility and a competitive advantage
Influence key internal stakeholders and support networks
Work closely with key accounts, sales, service & operations to ensure full chain customer satisfaction
Support with budget pricing initiatives
Travel as and when the role requires

Experience in Sales or Account Management or Business Development is essential
Lift industry experience is desirable, but not essential
Strong influencing skills
Demonstrated success in a target driven environment
Strong analytical skills to analyze complex business needs and develop effective, long-term solutions
Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and knowledge of contractual and financial terms
Experience in maintaining and developing existing customer relationships
Aptitude in networking and collaborating at all levels
Effective communication skills together with good written and spoken English
Ability to think strategically and plan long-term with our clients
Ability to prioritise and manage diary autonomously
Strong IT skills

Key Account Development Manager

Key skills