Key skills
LeadershipProject ManagementChange ManagementCommunicationCollaboration
About this role
Role Overview
- Drive pivotal transformations across the Customer Growth & Experience team
- Direct the strategic integration of technology, processes, and people initiatives
- Foster an environment of continuous improvement
- Ensure projects deliver intended value while embedding a culture of agility, collaboration, and customer-centricity
- Design and implement change management strategies
- Deliver hands-on project management across diverse portfolios
- Build robust communication channels with leadership and stakeholders
- Identify and mitigate operational risks across active projects
Requirements
- Proven background in leading strategic projects and navigating complex change initiatives
- Exceptional communication and interpersonal skills
- Naturally high EQ
- Advanced analytical and strategic thinking capabilities
- Strong prioritisation habits
- Project or change management certification, or experience within a customer-focused organisation is a plus
Benefits
- Flexible working model
- Access to modern, vibrant office spaces
- Designated boost days for team workshops and social connection