Process high-volume payment files and perform complex user account reconciliations with a high degree of accuracy and attention to detail
Consume and analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues.
Work cross-functionally with internal teams to ensure payment processing.
Identify, investigate, and resolve payment and product issues by utilizing the available systems and tools. Escalate to appropriate stakeholders as needed.
Investigate unique user use cases to identify friction points, providing data-backed recommendations for iteration on existing operational workflows.
Contribute to departmental efficiency by identifying and suggesting improvements to standard operating procedures (SOPs).
Work on ad hoc projects/operational tasks for the payments team as needed.
Adhere to departmental standards for accuracy, efficiency and SLAs

Bachelor’s degree with 1+ Years of experience in Payments, Financial Operations, or Banking
Ability to take initiative and be a proactive problem solver
Strong Excel, project management and analytical skills with a high level of attention to detail
Ability to adapt and thrive in a fast-paced team environment
Clear and concise communication skills, with the ability to translate technical payment issues for non-technical internal stakeholders
Flexibility to work outside of normal business hours may be required

Payments Operations Analyst I

Key skills