Revenues Technical Manager

Role Overview

• To be responsible for the day-to-day operational management of the Revenues Service
• To maximise the revenue and income the Council receives by delivering an innovative, efficient, high-quality service in relation to Business Rates and Council Tax
• To ensure the effective billing, collection and recovery of both Business Rates and Council Tax
• To deal with the more technical aspects of Business Rates and Council Tax
• To have a working knowledge of the Housing/Council Tax Support system
• To have overall responsibility for the system administration of the IT systems within the service area and ensure the development of IT systems as directed by the Corporate Head of Customer, Digital & Collection Services
• To oversee the management of the Revenues team through staff performance, developing individuals and dealing with third party software suppliers
• To provide a high level of customer service when dealing with enquiries from the public via telephone, face to face and e-mail
• To work with the Corporate Head of Customer, Digital & Collection Services, partners and staff to drive business transformation to support service improvement within Revenues, challenging existing service delivery models and championing new ideas to bring about positive transformation in service delivery and customer outcomes
• To ensure maximum synergies are achieved between Business rates and Council tax and to drive continuous improvement within Revenues service
• To keep up to date with economic, legislative, technical and social development affecting Revenues which impact on the service delivery and assist the Corporate Head of Customer, Digital & Collection Services in developing appropriate strategies to address these
• To provide strong effective leadership to ensure the right staff with the right skills are employed, developed and managed to achieve the service outcomes
• To develop the Revenues team to ensure that they are able to work flexibly by training in both Business Rates and Council Tax disciplines
• To represent the Council at external meetings as required
• Ensure that all Government returns relating to Business Rates and Council Tax are completed accurately and on time

Requirements

• Detailed knowledge of Business Rates and Council Tax legislation
• Credible track record of achieving high collection rates on both Business Rates and Council Tax
• Ability to learn complex legislation
• An understanding of how to achieve cost savings
• An understanding of how to review processes and develop more streamlined processes across Revenues
• An understanding of workforce development issues
• The ability to motivate and engage a team from differing backgrounds towards common aims
• Experience in a management role
• Experience of working on a variety of IT systems
• Experience in dealing with Government returns
• Good verbal and written communication skills
• Good numerical reasoning
• An ability to handle and resolve conflict
• Ability to work under pressure and meet deadlines
• A strong understanding of how to develop a customer first culture in teams
• Experience of representing the Council at Magistrates Court and Valuation Tribunal
• Experience of working in a district Council
• Educated to A level standard
• Minimum 5 years experience on both Business Rates and Council Tax
• IRRV qualification
• Management qualification
• Local Government experience

Benefits

• Perks Hub: Hundreds of global and local perks, available online 24/7
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
• Shopping discounts from the biggest brands, all year round
• Save money on everything from the supermarket shop to summer holidays
• Wellness Hub: Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
• Mindfulness, meditation and sleep resources, available on all your devices
• Guides to help with everything from anxiety to stopping smoking
• Confidential mental health helpline, 24/7 access to a qualified counsellor
• Celebration Hub: Working with us means you're always part of Team BSS
• celebrate and recognise fellow contractors, whether they're across the desk or across the world
• Company polls where everybody can vote for the winners
• Culture Hub: A single place to find company updates, photos, benefits information and lots more! Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time