Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
Bring forward lodging industry insights, best practices, and trends to guide customer strategy
Act as the voice of the customer internally, influencing product roadmap and service improvements
Represent FreedomPay in customer meetings, onsite engagements, and relevant lodging or payments industry events
Travel approximately 30 to 40 percent

10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
At least 5 years of experience supporting the lodging industry
This may include managing lodging brands as an account manager or working within payments or commerce technology for a Food Service organization
Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
Proven ability to manage executive-level relationships within complex, multi-location organizations
Strong understanding of how technology and payments impact lodging operations and guest experience
Ability to translate product capabilities into business outcomes
Strong communication and presentation skills
Demonstrated ability to identify and drive expansion opportunities within existing accounts
Highly collaborative and comfortable working cross-functionally
Bachelor’s degree required

Strategic Account Executive – Lodging

Key skills