Project Manager

Role Overview

• Act as strategic partner to Head of Product, contributing to team strategy development, budget planning, and resource allocation decisions
• Own strategic initiatives within the tech department: manage project scope, timelines, dependencies, and risks across multiple concurrent initiatives and ensure alignment between project execution and business objectives
• Actively participate in the problem discovery phase by facilitating or co-facilitating journey mapping sessions and cross-functional workshops with hotel teams and ambassadors, ensuring insights feed directly into project scope and prioritisation
• Translate journey mapping outputs into structured backlogs
• connecting identified problems to delivery timelines and ensuring work items are grounded in validated guest or ambassador need, not assumptions
• Maintain the link between discovery and delivery throughout a project's lifecycle, flagging when solutions drift from the original problem definition and course-correcting accordingly
• Lead execution of tech initiatives through the full delivery cycle, ensuring quality delivery and knowledge transfer readiness across trinity products and beyond
• Facilitate cross-organisational initiatives, translating requirements between Another Star, Marriott, and hotel operations teams and ensuring mutual understanding
• Proactively identify issues within the digital ecosystem, propose solutions, and drive resolution across organisational silos
• Establish frameworks and ways of working that enable effective cross-functional collaboration and accelerate delivery

Requirements

• Project/program management experience in technology or digital product environments, preferably in hospitality, retail, or consumer-facing industries
• Proven track record managing complex, multi-stakeholder initiatives with competing priorities and organizational dynamics
• Experience working across organizational boundaries, ideally in M&A, franchise, or partnership contexts
• Strong understanding of digital product development, agile methodologies, and technical integration challenges
• Budget management experience, including planning, tracking, and financial reporting

Benefits

• citizenM experience nights for you (and friends and family). Discount rates for Marriott hotels
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)