Key skills
Communication
About this role
Role Overview
- Log clear, accurate, and detailed descriptions of the actions performed in the ticketing system.
- Keep the TMs informed throughout the entire lifecycle of their request (from opening to closure).
- Experience providing end-user support on site (field / in-person).
Requirements
- Log clear, accurate, and detailed descriptions of the actions performed in the ticketing system.
- Keep TMs informed throughout the entire lifecycle of a request (from opening to closure).
- Experience providing end-user support on site (field / in-person).
- Knowledge of support routines focused on meeting SLAs.
- Strong communication skills, professional demeanor, and customer-service orientation.
- Ability to resolve or provide guidance for medium-complexity issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Reside near or have easy access to the operations base.
- Field experience, preferably in hospital environments.
- Maintenance and support of microcomputer hardware and software: desktops, laptops, servers.
- Experience supporting thermal printers and label printers.
- Proficiency with Windows 10/11, system imaging/OS deployment, and Microsoft Office.
- Knowledge of client-server networks, structured cabling for organization, diagnosis and support; basic understanding of routers and switches for remote hands.
Benefits
- Flexible working arrangements that promote a healthy work–life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program that supports your personal and professional balance through initiatives focused on physical, mental, and social well-being.