Business Development Manager

Role Overview

• Account manage and develop high value retail stores and partners within a geographical region to meet sales objectives.
• Implement a targeted call cycle (face to face & remote) prioritising top-performing and growth accounts to maximise commercial outcomes focusing on APD growth and revenue targets.
• Monitor and report competitor activity, marketing, pricing, consumer and trade trends.
• Record activities and trade partner contacts in Salesforce in a timely manner and follow up consistently on the actions set in your stores.
• Support intensification projects and specific sales campaigns as a team.
• Implement a structured training programme covering product, automation and terms and conditions.
• Ensure revenue, passenger and APD targets set by Celebrity Cruises are achieved in your geographical region.
• Prepare and host successful client educational trips i.e., Ship Visits, Inspections, Conferences etc. with targeted sales performance post the event to ensure return on the investment.
• Implement & host successful consumer and trade cruise events in addition and demonstrate a return on investment of time and costs.
• Leverage digital and social platforms to build ongoing engagement and influence frontline travel agents
• Build strong, trusted relationships with key agency stakeholders and frontline consultants
• Own sales and marketing delivery with targeted partners, ensuring all activities are tracked and monitored to assess ROI.
• Represent Celebrity Cruises at travel industry exhibitions or any other events as required.
• Structure your calendar effectively to ensure maximum time with the customer and all administration and supportive activities are completed effectively and on time.
• Update and report on activities to the broader sales team.
• Demonstrate strong brand, product and technical knowledge.

Requirements

• 3+ years of business development experience from a similar position
• Experience influencing external partners to achieve sales outcomes (not just managing relationships)
• Strong commercial acumen with ability to interpret data and translate insights into action
• Proven ability to drive measurable revenue growth and exceed targets
• Able to multi-task, prioritize, and manage time effectively
• Collaborative and inclusive, able to self-motivate and self-direct
• Able to identify and map trends and analyse data and reports to find business opportunities
• Experienced at compiling and following strict budgets
• Experienced at preparing and presenting quarterly goals and forecasts for future projects
• Comfortable in both a leadership and team-player role
• Creative problem solver who thrives when presented with a challenge
• Strong personal network or prospect portfolio, comfortable with hunting new business
• Proficient computer skills, Microsoft Office Suite (and Power BI preferred)
• Comfortable as an early adopter of AI‑enabled and emerging technologies, using innovation to enhance efficiency and commercial outcomes
• Fluent communication in person, on the phone, and in email
• Valid driver’s licence with a clear driving record.

Benefits

• Trade Partners
• Celebrity Cruises Australia, New Zealand and International Team
• The wider Sales Team, Trade Marketing and Sales Support team in AUNZ
• Shared services including GTS, Guest Engagement and Finance