Account manage and develop high value retail stores and partners within a geographical region to meet sales objectives.
Implement a targeted call cycle (face to face & remote) prioritising top-performing and growth accounts to maximise commercial outcomes focusing on APD growth and revenue targets.
Monitor and report competitor activity, marketing, pricing, consumer and trade trends.
Record activities and trade partner contacts in Salesforce in a timely manner and follow up consistently on the actions set in your stores.
Support intensification projects and specific sales campaigns as a team.
Implement a structured training programme covering product, automation and terms and conditions.
Ensure revenue, passenger and APD targets set by Celebrity Cruises are achieved in your geographical region.
Prepare and host successful client educational trips i.e., Ship Visits, Inspections, Conferences etc. with targeted sales performance post the event to ensure return on the investment.
Implement & host successful consumer and trade cruise events in addition and demonstrate a return on investment of time and costs.
Leverage digital and social platforms to build ongoing engagement and influence frontline travel agents
Build strong, trusted relationships with key agency stakeholders and frontline consultants
Own sales and marketing delivery with targeted partners, ensuring all activities are tracked and monitored to assess ROI.
Represent Celebrity Cruises at travel industry exhibitions or any other events as required.
Structure your calendar effectively to ensure maximum time with the customer and all administration and supportive activities are completed effectively and on time.
Update and report on activities to the broader sales team.
Demonstrate strong brand, product and technical knowledge.
Requirements
3+ years of business development experience from a similar position
Experience influencing external partners to achieve sales outcomes (not just managing relationships)
Strong commercial acumen with ability to interpret data and translate insights into action
Proven ability to drive measurable revenue growth and exceed targets
Able to multi-task, prioritize, and manage time effectively
Collaborative and inclusive, able to self-motivate and self-direct
Able to identify and map trends and analyse data and reports to find business opportunities
Experienced at compiling and following strict budgets
Experienced at preparing and presenting quarterly goals and forecasts for future projects
Comfortable in both a leadership and team-player role
Creative problem solver who thrives when presented with a challenge
Strong personal network or prospect portfolio, comfortable with hunting new business
Proficient computer skills, Microsoft Office Suite (and Power BI preferred)
Comfortable as an early adopter of AI‑enabled and emerging technologies, using innovation to enhance efficiency and commercial outcomes
Fluent communication in person, on the phone, and in email
Valid driver’s licence with a clear driving record.
Benefits
Trade Partners
Celebrity Cruises Australia, New Zealand and International Team
The wider Sales Team, Trade Marketing and Sales Support team in AUNZ
Shared services including GTS, Guest Engagement and Finance