Track and respond to correspondence
Assist with credit reporting disputes
Maintain records of compliance activities
Prepare and file compliance reports
Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications.
Research and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels

Experience with HubSpot, Slack, and TrueBI is preferred but not required
Experience with Concord servicing systems: CSS, ESP, querying and downloading data
Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform the day-to-day tasks
Ability to meet deadlines, goals, and objectives
Good judgment, ability to make independent decisions, and protect confidential information
Ability to recognize and recommend improvements or corrections to processes
Problem-solving and critical-thinking skills

Compliance & Credit Specialist

About this role