Apply discovery methods with stakeholders
Create textual journeys for IVRs and chatbots
Produce content aligned with UX Writing principles and the company’s content strategy
Design conversational flows for chatbots and WhatsApp
Follow organizational guidelines and keep documentation and deliverables up to date
Create, maintain, and update content guidelines and standards
Support the team, especially UX Design and Product Owners, in identifying problems and creating user-centered solutions
Participate in interviews and tests with a focus on understanding and capturing the semantic domain
Analyze user journeys, identify opportunities, and formulate hypotheses
Apply A/B testing routines

Bachelor’s degree in Journalism, Communications, or Languages/Literature
Experience and/or training in UX Writing
Experience developing digital channel projects (IVRs, chatbots, mobile apps)
Proficiency in designing conversational flows using Miro
Knowledge of Design Thinking and Discovery methodologies
Excellent command of the Portuguese language and current orthographic rules
Nice-to-have: knowledge of UX Research and/or research approaches
Courses and specializations in Design Thinking methodologies and UX-related fields
Familiarity with agile methodologies

UX Writer, Mid-level

Key skills