Key skills
AWSAzureCloudGoogle Cloud PlatformGrafanaJavaJavaScriptLinuxMongoDBOraclePostgresSplunkSQLUnixGCPGoogle CloudPostgreSQLNew Relic
About this role
Role Overview
- Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform
- Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance
- Acts as a key interface with customers and internal stakeholders
- Monitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic)
- Support batch and real-time processing; troubleshoot failures and reprocess as needed
- Investigate production issues and manage escalations
- Validate processing results and ensure system stability
- Perform FTP/file transfer support (including credential updates)
- Document incidents, resolutions, and processes
- Collaborate across teams to resolve issues
Requirements
- Associate degree in Computer Science or related field OR equivalent experience
- 2–5 years in application/production support (Tier 1/2)
- Experience supporting high-availability systems
- SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)
- Familiarity with Linux/Unix systems
- Understanding of programming concepts (Java, JavaScript, etc.)
- Experience with monitoring tools (Splunk, SolarWinds, New Relic)
- File transfer (FTP) experience
- Basic cloud knowledge (AWS, Azure, or GCP)
- Scripting/automation skills
Tech Stack
- AWS
- Azure
- Cloud
- Google Cloud Platform
- Grafana
- Java
- JavaScript
- Linux
- MongoDB
- Oracle
- Postgres
- Splunk
- SQL
- Unix
Benefits
- Competitive salary
- Bonus structure
- Generous HSA company contribution
- Healthcare, vision, dental benefits
- 401k match program
- Unlimited PTO for salaried associates + 9 paid holidays
- Gym membership reimbursement up to $250/year
- Education reimbursement
- Paid Parental Leave for both moms and dads
- Community engagement and volunteering opportunities