Product Director

Role Overview

• Develop a comprehensive healthcare product strategy aligned with Clover’s overall mission, business priorities, and annual operating plan, with a P&L responsibility.
• Establish a clear healthcare product vision and multi-year roadmap, prioritizing capabilities based on provider needs, regulatory requirements, market dynamics, and business objectives, while building senior-leader alignment across the firm.
• Identify emerging trends and technological advancements across healthcare payments, revenue-cycle management, and digital health solutions to maintain competitive differentiation.
• Foster a culture of data-informed decision-making that remains grounded in the voice of healthcare providers, patients, and the financial performance goals of the organization.
• Drive the end-to-end product development lifecycle, from ideation through launch, ensuring timely, high-quality delivery of reliable, scalable, secure, and compliant healthcare solutions.
• Partner closely with product development teams to define and prioritize feature enhancements and new offerings tailored to healthcare workflows, including eligibility verification, patient billing, insurance adjudication, and point-of-care collections.
• Collaborate with engineering and design teams to define product requirements, user stories, APIs, and integrations with major EHR and Practice Management Systems.
• Lead the creation of exceptional user experiences for both providers and patients, ensuring Clover’s healthcare products are intuitive, transparent, and reduce administrative burden while improving financial outcomes.
• Develop and execute strategic plans to drive sales growth and expand market share within the healthcare industry.
• Conduct in-depth market and customer research to understand healthcare provider pain points, patient financial challenges, and the competitive landscape.
• Lead, mentor, and inspire a team of direct and/or indirect product managers and designers to build best-in-class healthcare products through a structured, disciplined product management approach.

Requirements

• Bachelor’s degree in business, technology, healthcare administration, or a related field preferred.
• Proven track record of 10+ years in product management, with significant leadership experience in healthcare, fintech, or health-tech.
• Deep understanding of healthcare revenue cycle management, including claims processing, copays, deductibles, patient responsibility, and HSA/FSA payments.
• Strong background in payments, point-of-sale technology, and vertical SaaS platforms within regulated industries.
• Demonstrated experience building and scaling products that integrate with EHR (Electronic Healthcare Records) and Practice Management Systems.
• Strong analytical and problem-solving skills, with the ability to leverage data for strategic decision-making.
• Experience scaling products globally as Clover expands into new healthcare markets.
• Excellent communication, executive presentation, and stakeholder-management skills.
• Experience with Agile development methodologies is a plus.
• Demonstrated ability to drive product innovation, regulatory compliance, and business growth in complex environments.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Remote work options
• Professional development opportunities
• Bonuses