Bilingual Field Specialist, English-Spanish

Role Overview

• Join our team as a Bilingual (English-Spanish) Field Specialist delivering residential home energy assessments and supporting energy efficiency program participation for customers primarily located in Clackamas County, Oregon.
• Perform Home Energy Assessments & Support Program Delivery (~75%)
• Conduct on-site residential home energy assessments, and work quality verifications including data collection and diagnostic testing
• Communicate program information and next steps clearly to customers in English and Spanish (written and verbal)
• Serve as the primary point of contact for customers throughout the assessment and provide clear handoff to program team for remainder of project lifecycle
• Identify customer needs and recommend appropriate energy efficiency upgrades
• Coordinate with program team and contractors to support timely and compliant installation of measures
• Act as local, on-site program and client representative, developing trusted relationships with customers.
• Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation.
• Prepare deliverables for management and clients, report activity in the market and document interactions with stakeholders
• Lead Outreach, Engagement & Customer Lead Generation (~25%)
• Lead outreach efforts to increase awareness and participation in energy efficiency programs
• Build and maintain relationships with community-based organizations, partners, and local stakeholders
• Represent the program at community events, workshops, and outreach activities
• Conduct targeted outreach to Spanish-speaking and underserved communities
• Develop strategies for generating customer leads through partnerships and outreach activities
• Collaborate with internal teams to align outreach activity with program goals and participation targets

Requirements

• 4–8 years of relevant work experience in home performance, energy efficiency, inspections, outreach, or other in-home customer-facing roles
• Knowledge of residential building systems, HVAC, and energy efficiency measures preferred
• BPI certification (or similar) preferred or ability to obtain
• Strong written and verbal communication skills in both English and Spanish
• Strong customer service and relationship-building skills
• Ability to work independently with minimal supervision in a field-based environment
• Strong organizational skills with attention to detail and accuracy
• Ability to manage multiple priorities, deadlines, and changing program needs
• Reliable transportation required; frequent travel throughout Clackamas County
• Ability to work occasional evenings and weekends as needed to support outreach and community events
• Ability to work in residential environments, including attics, crawlspaces, and variable field conditions
• Ability to pass background check and drug screening (including THC) prior to hire

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career