Manage a portfolio of client accounts and act as the primary day-to-day contact
Own the delivery and execution of the mental health benefits platform across assigned clients
Implement client programme plans aligned with workforce needs and agreed goals
Build and maintain strong relationships with HR and business stakeholders
Drive client satisfaction, retention, and account growth within your portfolio
Coordinate with internal teams including Sales, Product, Clinical, Marketing, and Delivery
Track engagement, utilisation, and outcome data to monitor account health and performance
Collect and share client feedback to support product and service improvements

Experience in client success, account management, customer success, HR, healthcare, or a related field
Comfortable owning client relationships and managing multiple accounts independently
Strong organisational and project management skills
Clear communicator who builds trust with clients and internal teams
Analytical mindset with comfort working with data and metrics
Proactive, accountable, and able to manage priorities effectively
Interest in mental health, wellbeing, or employee benefits is a plus

Global company – work in a diverse environment with people from nearly 20 countries
Generous leave policy – time off to rest and recharge
Christmas week off – company-wide break during Christmas, separate from annual leave
Birthday leave – enjoy a day off on your birthday
Quarterly mental health days – one day off every quarter to focus on your wellbeing
Flexible work arrangements – work in a way that suits your lifestyle and goals
Work-life balance – a culture that values personal time and long-term wellness
Medical coverage – comprehensive insurance for peace of mind
Performance bonus – high performance is recognised and rewarded
Development budget
annual allowance to support your professional development
Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
Socials and communities – regular non-work events/activities to connect and have fun together

Junior Client Success Manager

Key skills