Manage end-to-end cellular connectivity across TCUs, carrier networks, and IoT/M2M platforms
Ensure high availability and reliability of connected vehicle services
Manage SIM lifecycle, including provisioning, activation, and rate plan configuration
Configure and maintain APNs (Access Point Names), IP addressing (IPv4/IPv6), and QoS (Quality of Service)
Monitor KPIs such as Customer Success Rate and “No Response” rates
Use tools like Splunk and dashboards to detect anomalies and trends
Perform deep root cause analysis across multi-layered systems (device, network, platform)
Lead resolution of complex connectivity issues impacting customers
Act as technical liaison for Mobile Network Operators (MNOs) and IoT platform vendors
Track and enforce Service Level Agreements (SLAs)
Design automation rules for SIM management and activation workflows
Improve operational efficiency through scripting and process optimisation
Assess network performance, capacity, and risk areas
Support adoption of emerging technologies (e.g., 5G, eSIM)
Prepare performance reports and summaries for technical and business stakeholders

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or related field
5+ years of experience in cellular networks, IoT/M2M connectivity, or telematics
Strong understanding of:
3G/4G/5G network architecture
IP networking (IPv4/IPv6)
APNs and QoS concepts
Hands-on experience with IoT/M2M platforms (e.g., Cisco Jasper, Ericsson DCP)
Experience managing MNO/vendor relationships and SLAs
Strong analytical and troubleshooting skills (RCA)
Experience with monitoring/analytics tools (e.g., Splunk, Grafana, QlikSense)
Scripting experience (Python, SQL)
Exposure to cloud platforms (AWS, Azure, GCP)
Familiarity with connected vehicle / automotive communication systems
Experience with automation in large-scale connectivity environments

Connected Services Network Engineer

Key skills