Key skills
Communication
About this role
Role Overview
- Logging protocols
- Categorizing and routing emails
- Responding to our customers attentively and promptly to provide the best experience
- Performing administrative and operational support tasks
- Serving B2B customers and resolving their requests with empathy, speed, and a customer-focused approach
- Recording support tickets/protocols for customer requests
- Making the necessary system adjustments based on the customer's request
- Monitoring area results and working with the team to achieve departmental goals
Requirements
- Excellent written and spoken Portuguese
- Strong ability to interpret, read and write texts
- Good typing skills required
- Basic Microsoft Office skills
- Assertive communication
- Must be between 14 and 24 years old
- Must reside in Curitiba or the metropolitan area
- Availability to attend an in-person course in São José dos Pinhais (once per week)
- Working hours: 1:30 PM to 5:30 PM (Monday to Friday)
- Strong desire to learn and grow with the team!
Benefits
- Home office allowance to help with daily expenses
- Meal allowance via the Flash Benefícios card
- Take care of your health with our Bradesco dental plan
- Ergonomics support in the first month to improve your personal workspace
- Feel protected with MetLife life insurance
- Day off on your birthday to celebrate however you wish
- Access to Treinacorr (corporate university) to enhance your skills
- Psychological support for mental well-being provided by the Em Si Psicologia team
- We partially cover your gym membership through Gympass for your physical well-being
- Network of partnerships and discounts at various establishments such as Gazeta do Povo, Descomplica, FGV, Open English, and others