Manage customer service operations end-to-end: escalation pathways, response quality, tooling, and metrics
Partner with engineering and product to translate operational needs into clear, well-scoped software tickets
Work with marketing on campaign operations, launch logistics, and user acquisition workflows
Interface with external service partners on onboarding, coordination, and ongoing relationship management
Build dashboards and track KPIs to surface operational insights to leadership
Serve as the primary liaison between internal teams and external partners including legal counsel, third-party vendors, marketing, and customer service
Build the systems, playbooks, and processes that let the organization scale

2+ years in operations, product management, or program management at a software company (SaaS, D2C, or similar)
Experienced running complex, multi-stakeholder workstreams without constant escalation
Comfortable context-switching across domains
legal, engineering, and customer service all in the same day
Process-oriented but pragmatic: you build systems that serve the work, not the other way around
Demonstrated ability to use AI as a force multiplier to independently own complex workstreams and close experience gaps across a broad scope of responsibilities.
Startup-comfortable: you move fast, operate well with ambiguity, and take ownership without hand-holding

Product Operations Manager – Software

Key skills