Respond to incoming requests made via web, email, or phone within agreed-upon levels in customer service level agreements.
Identify and organize tickets and internal initiatives according to priority.
Update and maintain internal process documentation.
Configure, maintain and troubleshoot corporate environments and applications to support Verndale's employees and clients.
Provide technical support and training for colleagues.
Collaborate with engineering, leadership, and cross-functional team members to meet business goals.
Participate in on-call rotation and ensure uptime of services.

Proven ability to work effectively independently and with a team.
Excellent customer service skills, strong English communication both verbally and in writing.
Must be detail-oriented and have strong troubleshooting skills.
Must be able to organize and prioritize a large number of tasks at any given time.
Experience working in fast-paced and high-pressure environments.
Knowledge of security principles and best practices.
Experience managing cloud environments (Microsoft Azure preferred).
Experience managing Atlassian Jira/Confluence.
Experience with Enterprise Identity and Access Management (Entra ID / Azure AD, Active Directory).
Experience with Windows 10/11 / Windows Server / Mac OSX / Linux.
Advanced knowledge of computer setup, support, and networking principles.
Prior experience with infrastructure and application monitoring tools.
Knowledge of the Microsoft 365 Suite (Exchange Online, Outlook, Office applications).

Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
Support for a healthy work/life balance.
Regular training and professional development to move careers forward.
Culture that enables every person in the organization to do the best work of their career.

Senior Infrastructure Engineer

Key skills