Step into a senior leadership role where you’ll guide leaders and strengthen collaboration between customer service and relationship management (RM) teams across Western Canada.
Lead a team of Managers of Customer Service (MCS), supporting a broader network of employees who deliver consistent, high-quality service to customers and relationship teams.
Play a key role in strengthening the MCS → RMA model by creating clarity, improving execution and building a scalable approach to service delivery.
Work closely with partners across FCC, using data, field insight and strong collaboration to improve outcomes, strengthen relationships and support a consistent customer experience.
Coach leaders to strengthen customer relationships and reinforce relationship management practices.
Set clear expectations for performance, service delivery and evidence-based outcomes.
Standardize practices and scale effective approaches across regions.
Improve processes, tools and training aligned to FCC strategy.
Identify challenges, raise risks and recommend practical solutions.

A degree in business administration, finance or a related field
Experience leading leaders and developing high-performing teams
Experience in operations, service delivery, portfolio management or customer-facing environments
Strong leadership capability with a focus on coaching, performance management and team development
Ability to use data, metrics and field insight to improve performance and outcomes
Strong communication skills with the ability to create clarity and influence decisions
Ability to lead through change, adapt quickly and manage ambiguity
Experience leading geographically dispersed teams (preferred)
Experience improving operational models or service delivery approaches (preferred)
Experience leading teams through change initiatives (preferred)
Knowledge of agriculture, agribusiness or financial services (preferred)
Experience supporting or enabling value-added services such as online services, AgExpert or transition financing (preferred)

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs
Flexible and comprehensive group benefit and savings plans
Well-being support through benefits and wellness programs
Learning and development opportunities

Manager – Agriculture Business Financing Customer Service

Key skills