Lead and manage software deployments, implementations, training, technical writing and other software product support functions
Plan, analyze, schedule and implement PMRT software products for diverse government environments
Analyze usage of PMRT software products for existing customers to ensure maximum relevant utilization
Develop and maintain training plans for all PMRT software products
Structure formal on-site and virtual customer training sessions for specific role certifications
Conduct on-line training covering new user basics as well as more complex and in-depth functions
Maintain PMRT on-line help files with new functions as well as changes to existing functions
Manage the PMRT help desk by providing immediate telephone and email assistance to users
Liaise with the software development team to record anomalies and correct reported outages
Maintain continuous awareness of PMRT software design, development, and release activities to ensure all training, documentation, and support products are accurate, complete, and aligned with current system functionality

Minimum of four (4) years of government acquisition, finance or financial management, program management or related experience within a Department of Defense (DoD) organization
Ability to collaborate and communicate with technical and non-technical personnel within the organization
Ability to collaborate and communicate with customers and the software end-users
Extremely strong written and verbal communication skills
Strong problem-solving and motivational skills
Critical thinker, expected to speak out and defend views
Experience with IDS products including: CCaR and PMRT is desired
Experience with DoD finance, contracting, acquisition and logistics systems is desired
Bachelor's degree from an accredited college or university in business management, engineering, computer science, mathematics, economics or other related discipline
Four (4) or more years of equivalent work experience may be considered in lieu of education

Product Support Analyst

Key skills