Senior Director, GPO Order to Billing

Role Overview

• Partner with sales, operations, supply chain, finance, and customer service teams to define future-state Q2D processes, system requirements, and controls.
• Facilitate workshops, conduct fit-gap analysis, and document detailed process requirements.
• Ensure alignment between customer experience, operational efficiency, and global standardization.
• Lead definition of the global Q2D process blueprint, including pricing models, order management rules, fulfillment processes, and delivery standards.
• Ensure integration across sales, supply chain, and finance processes.
• Design and implement system-enabled controls across quoting, pricing, order entry, fulfillment, and shipment processes.
• Define governance for pricing, order approvals, and fulfillment execution.
• Ensure auditability, data integrity, and compliance across Q2D transactions.
• Collaborate with SI to configure JDE modules (Order Management, Pricing, Fulfillment, Shipping).
• Develop and execute test scripts validating end-to-end Q2D functionality.
• Lead UAT cycles and validation across business units.
• Oversee data migration (customers, pricing, open orders).
• Deliver training across sales, operations, and supply chain teams.
• Develop documentation and job aids.
• Drive adoption of standardized processes globally.
• Establish Q2D KPIs (order cycle time, OTIF, fill rate, backlog, pricing accuracy).
• Monitor performance and drive continuous improvements.
• Optimize order execution and customer delivery outcomes.
• Identify optimization opportunities (automation, analytics, AI forecasting).
• Monitor industry best practices.
• Support adjacent transformations (O2C, P2D, planning integration)

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field required; MBA or Master’s preferred.
• Professional certification strongly preferred (e.g., CPIM, CSCP, PMP, or equivalent).
• 10+ years of progressive experience in sales operations, order management, supply chain, or related processes, with at least 5 years in a global Q2D/Order-to-Delivery leadership role.
• Minimum of 5 years of hands-on experience with major ERP systems (e.g., SAP, Oracle, or JDE), with strong preference for JD Edwards, including Order Management, Pricing, Fulfillment, Inventory, and Shipping modules.
• Proven track record leading or heavily supporting at least one full-cycle ERP implementation in a multi-site, multi-business
• unit environment.
• Demonstrated experience partnering with business stakeholders (sales, operations, customer service, finance) to define and deliver Q2D process improvements.
• Hands-on experience developing test scripts, leading user acceptance testing (UAT), managing defect resolution, and driving go/no-go decisions.
• Proven success delivering large-scale cross-functional training programs and supporting organization-wide change adoption.
• Experience designing and implementing controls across order management, pricing, fulfillment, and revenue assurance.
• Experience working with global business services
• Track record of harmonizing site-level order management, pricing, and fulfillment processes into a standardized global model.
• Deep subject-matter expertise in Q2D processes: quoting, pricing, order entry, order orchestration, fulfillment, shipping, delivery, and invoicing readiness.
• Strong understanding of order-to-delivery integration points across sales, operations, supply chain, and finance.
• Excellent business analysis and requirements elicitation skills.
• Strong project management, testing, and change management expertise.
• Exceptional stakeholder management and cross-functional leadership skills.
• Data analytics and visualization proficiency (Power BI, Tableau, or JDE reporting tools).
• Fluent English; additional language skills are a plus.
• Willingness to travel during implementation phases.

Tech Stack

• ERP
• Oracle
• PMP
• Tableau

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities