Call Center Collections Representative

Role Overview

• Take the lead at the frontline of our company in a hybrid role (3-4 days onsite)
• Provide billing support and perform collections management to recover past due account balances
• Use effective communication and interpersonal skills to assist customers with sensitive billing situations
• Negotiate payment arrangements and process payment transactions
• Bring delinquent accounts current while upholding commitments to delivering excellent service and fostering customer loyalty
• Work in a fast-paced environment handling a high volume of calls, chats, emails, or other types of customer interactions
• Simplify the explanation of customer bills, rate plans, and features of AT&T’s products and services
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries

Requirements

• Call center or customer service experience
• Ability to adapt in a dynamic, fast-paced environment
• Ability to maintain a professional demeanor in stressful situations
• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone