Disability Benefits Analyst – CTA

Role Overview

• Investigate, evaluate, and determine eligibility for disability claims by analyzing medical, occupational, and policy data to ensure accurate and timely benefit decisions
• Develop and implement claim management strategies to monitor liability, manage claim duration, and adapt to evolving claimant conditions
• Communicate proactively with claimants, policyholders, and internal partners to resolve inquiries, provide updates, and ensure positive customer experience
• Collaborate with cross-functional teams and stakeholders to support client servicing, reporting, renewals, and continuous operational improvements
• Meet or exceed performance objectives by adhering to timelines, maintaining accuracy, and actively contributing to team and departmental initiatives

Requirements

• High School Diploma or equivalent required
• Minimum eighteen months progressively responsible experience in disability claims administration; or the equivalent combination of education and/or relevant experience
• Strong analytical skills with the ability to review contracts, assess medical evidence, and calculate disability benefits, including partial payments, with accuracy
• Demonstrated ability to work collaboratively in a team-oriented environment while contributing to overall team success
• Salesforce and Microsoft Excel experience preferred

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools