Comprehensive Guest Relations: Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting.
Masterful Inventory Management: Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio.
Platform & Reputation Management: Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity.
Operational Coordination: Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness.
Dispute & Administrative Oversight: Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports.
On-Call Support: Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends.

System Mastery: Extensive hands-on technical expertise in Guesty and Uplisting is non-negotiable.
Mixed Portfolio Experience: 2+ years of experience managing reservations and guest relations for both traditional hospitality (Hotels/B&Bs) and short-term rentals.
Native-Level English: Exceptional written and verbal communication skills with a professional, empathetic, and hospitable tone.
UK Schedule Alignment: Strict adherence to UK business hours and the flexibility to monitor requests during evenings and weekends.
OTA Expertise: Deep knowledge of Airbnb, Booking.com, and Expedia Group, including rate plans and dispute resolution frameworks.
Autonomy: Highly organized and self-motivated with the ability to manage a complex portfolio independently.

Nice-to-Haves

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Virtual Assistant – Guest Relations, Bookings

Key skills